Consumers think the mobile trade-in process ends when they get their cash or credit towards a new device; but service providers know there’s more to it – especially at the back end.

For nearly 50 years, we’ve come together as a global community to celebrate Earth Day. It may not seem like much, but it’s at least one day when we can unglue ourselves from our electronic devices and focus more on the environment.

In the coming years, the vast majority of your employees will go mobile (if they haven’t already). IDC research found that the mobile workforce will grow to over 105 million people by 2020—over 70% of U.S. employees.

The mobile device industry has long been one of the most complicated businesses—right up there with the process of buying a house or a new car.

However, OEMs didn’t have to worry much about this complexity because of the tight link that always existed between them and carriers.

Every quarter we compile data about the mobile device trade-in market. We look at the most-traded devices, the phones with the highest trade-in value, the money returned to consumers over the quarter, and more.

There’s a certain degree of consistency each quarter, but it’s good to have the baseline data to examine as industry trends come and go.

It seems like everyone has had "that" friend at some point in their lives. The one who stretches the limits of a “friends and family” discount at their place of work.

We might think this is harmless enough—after all, will a company really notice such a minor exception to the rule?

But no matter how you look at it, this is a form of fraud.

It seems like we’re just now starting to see the impact Apple’s iPhone 7 release has had on the secondary smartphone market. And yet, the latest-and-greatest iPhone is coming quickly.

Details about the iPhone 8 are still unclear, but it’s never too early to predict how the secondary market will react to the Q4 influx of used devices and trade-ins.

On April 22nd, we celebrated the 47^th annual Earth Day with the rest of the world. The modern environmental movement that started in 1970 has never been more relevant than it is today—especially as the volume of electronics in the world increases exponentially.

For the average consumer, purchasing a new smartphone might seem like the most complicated purchase they can make—maybe aside from a house or a car.

However, the complicated phone-buying process overshadows an equally mysterious process—trading in a used device.

With consumers trading-in their mobile devices more frequently when they purchase new ones, wireless carriers, retailers and OEMs have taken notice and started to include the sale of pre-owned devices in their promotional efforts.

For customers to qualify for some of the best deals for new devices, they must know how to trade-in their old devices.