How Data Analytics Can Improve Your Mobile Trade-In Program

Posted by Kevin Kruse on Apr 17, 2019 9:00:00 AM

Now that equipment installment plans (EIPs) have become the predominant way for consumers to buy new mobile devices, consumers are holding on to their devices much longer.  As a result, analytics play an ever-increasing role in understanding how to entice trade-ins and price them when they come in to maximize the value of both the device and customer relationship.

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Topics: Analytics

Don’t Let Mobile Device Trade-In Fraud Damage Your Business

Posted by Scott Bruce on Apr 2, 2019 9:00:00 AM

In 2018, the global cost of fraud exceeded $3 trillion. There are countless types of fraud that contribute to these losses, including identity theft, telemarketing scams, insurance fraud, and so many more.

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Topics: Device Trade-in Solutions

Can Foldable Phones Save the Mobile Industry?

Posted by Biju Nair on Mar 25, 2019 9:00:00 AM

After months of planning and preparation, Mobile World Congress (MWC) now seems like a distant memory. With headlines and column inches over the past few months full of talk of 5G, 5G trials and 5G firsts, it comes as no surprise that the big focus for this year’s show was on the next generation of cellular technology.

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Topics: Device Trade-in Solutions, Sustainability

Will the pre-5G device hype be enough to boost mobile trade-ins in 2019?

Posted by Gary Cherner on Mar 11, 2019 7:00:06 AM

The industry is set to welcome the first 5G smartphones into the market this year with most manufacturers planning to launch the new models early in the year. AT&T has announced it will add a Samsung smartphone to its 5G device collection, with Verizon doing the same. We can also expect to see 5G-ready devices from the likes of LG and OnePlus early on in 2019.

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Topics: Device Trade-in Solutions

Making the most of smartphones in 2019

Posted by Biju Nair on Feb 5, 2019 9:00:00 AM

2018 was an eventful year for the global smartphone market. We saw the usual flurry of new devices from the likes of Apple, Google and Samsung; we saw rumors and news stories about 5G devices, and we saw players such as Huawei, Xiaomi and OnePlus shake up the market, addressing consumer demands for lower priced devices, with more innovation.

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Topics: Device Trade-in Solutions, Device Insurance Solutions

2018 Year in Review: The Trade-In Market Continues to Mature

Posted by Linda Serges on Jan 31, 2019 9:00:00 AM

For three years now, we’ve collected and analyzed data about the mobile device trade-in market. Each quarter, we publish our findings on the top traded devices, devices with the highest trade-in values, average ages of returned devices, money returned to consumers through trade-in programs, and more.

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Topics: Device Trade-in Solutions

TechTalks: Inside Out Transformation

Posted by Krishnan Viswanath on Jan 16, 2019 9:00:00 AM

Software goes through an evolutionary process as dictated by Conway’s Law; with mutations occurring over time just as it does with various Italian flavors such as Spaghetti,  Ravioli, and Lasagna. Unlike the healthy Italian diet, this is not as good for software organizations. This evolution builds up constraints to the value creation process. A dynamic business landscape requires rapid changes to software to support the evolving business process. However, the expected pace is not met by the software organizations. Questions like “why does it take so long to make such a simple change” and “why is it so expensive” are not uncommon.  

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Topics: TechTalk

Mobile Device Trade-Ins: How telcos can differentiate in the crowded quad play market

Posted by Gary Cherner on Jan 10, 2019 9:00:00 AM

Today, telecom operators aren’t just connectivity providers—the advent of quad play services means that along with internet access and wireless services, they’re also providing TV and mobile phone offerings.

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Topics: Device Trade-in Solutions

Don’t Limit Your Mobile Device Trade-In Options

Posted by Gary Cherner on Dec 11, 2018 10:12:22 AM

The average consumer will keep a smartphone for nearly 3 years before upgrading to a new device. But that still means that you’re investing hundreds of (or even more than a thousand) dollars in new devices every few years. Even with lease programs and equipment installment plans, that’s a significant cost.

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Topics: Device Trade-in Solutions

Employee Experience: The Pitfall of Your Device Policies

Posted by Scott Bruce on Dec 3, 2018 10:59:33 AM

Five or ten years ago, the thought that employees would use their personal iPhones and Android devices for work was enough to terrify business leaders. And yet, the rise of bring your own device (BYOD) policies was inevitable.

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Topics: Device Trade-in Solutions

About This Blog

The HYLA Mobile blog is a place for thoughtful dialogue that will ultimately change the perception of “used” phones around the world. Visit the HYLA website to learn more.

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