Why Device Protection Should be a Win-Win for You and Consumers

Posted by Scott Bruce on Sep 25, 2019 10:53:40 AM

We spend a lot of time talking about how to optimize the performance of mobile device trade-in programs. For the most part, these conversations come down to two sides—the backend operations and the customer experience. Having the technology to support a trade-in program is a great first step. Next, you have to find ways to generate the most value from device trade-ins.

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Topics: Device Trade-in Solutions

It’s the Most Wonderful Time of the Year (for Carriers, Retailers & OEMs)

Posted by Scott Bruce on Sep 11, 2019 1:15:47 PM

Way back in 1963, Andy Williams released his song “It’s the Most Wonderful Time of the Year” on a Christmas album. And undeniably, the vast majority of people connect this phrase to the holiday season. But for mobile device carriers and retailers, the most wonderful time of the year starts a few months earlier.

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Topics: Device Trade-in Solutions

Eat, sleep, recycle, repeat

Posted by Steve Pappas on Aug 20, 2019 9:00:00 AM

From plastic to paper, cardboard to electronics, today, there are many ways we can recycle unwanted materials. But when it comes to recycling smartphones, when they’re no longer wanted, more often than not they are left in a drawer, and lay there, forgotten.

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Topics: Device Trade-in Solutions, Sustainability

How 5G devices are changing the game

Posted by Gary Cherner on Aug 13, 2019 9:00:00 AM

The gaming industry embodies the digital age, captivating the world with entertainment through electronic devices—and it’s fair to say the industry has played its cards right, continually staying up to date with the latest technology. 

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Topics: Device Trade-in Solutions, 5G

Behind the Scenes Integration: The Secret to Better Trade-In Experiences

Posted by Scott Bruce on Aug 7, 2019 10:13:38 AM

When it comes to in-store customer experiences, carriers and retailers are often most concerned with what’s on the surface. Over 75% of companies say they lose customers due to issues with wait times.

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Topics: Device Trade-in Solutions

Q2 2019 Mobile Trade-In Data: The Current State of the Secondary Market

Posted by Linda Serges on Jul 31, 2019 9:00:00 AM


Each quarter, we analyze the millions of data points we’ve acquired and filtered from the mobile device trade-in market. Our research examines data about the most-traded devices, the devices with the highest trade-in values, the total amount of money returned to consumers in the United States, the average value of traded devices, and more. 

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Topics: Device Trade-in Solutions

Beyond Device Data: Maximizing Trade-In Programs with Business Insights

Posted by Scott Bruce on Jul 16, 2019 9:00:00 AM

As consumers continue to hold onto their devices for longer periods of time, it’s more important than ever to build out a comprehensive data analytics program. But if you’ve been running a mobile device trade-in program for years, you already know how data can help you grow your program.

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Topics: Analytics, Device Trade-in Solutions

Another bite of the Apple?

Posted by Biju Nair on Jul 9, 2019 9:00:00 AM

Over the years, Apple’s strategy for success has changed dramatically. While Apple started its foray into the world of tech with the launch of computers, it moved into the world of music with the launch of the iPod, and then into the smartphone market with the revolutionary launch of the iPhone.

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Topics: Device Trade-in Solutions

What could the US/China trade-war mean for the secondary device market?

Posted by Biju Nair on Jun 26, 2019 9:00:00 AM

The US/China trade-war has reached new heights. Over the last couple of weeks, we’ve seen the media report on the moves made against Chinese manufacturer Huawei. News reports have discussed developments including Huawei being banned from Google’s Android services, and suspending business activity with the manufacturer to comply with the US Administration ban. This news is going to cause major implications for global smartphone makers and consumers alike across the globe.

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Topics: Device Trade-in Solutions

How can the telecoms industry prevent device fraud?

Posted by Biju Nair on Jun 19, 2019 9:00:00 AM

Last month, I was invited to the GSMA’s Fraud and Security Group (FASG) event in Chicago. The FASG aims to drive the industry’s management of fraud and security matters, and along with raising awareness, looks to increase the protection of mobile operator technology, customer identity, security and privacy, to ensure that mobile operators remain trusted partners within the telecoms industry.

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Topics: Device Trade-in Solutions

About This Blog

The HYLA Mobile blog is a place for thoughtful dialogue that will ultimately change the perception of “used” phones around the world. Visit the HYLA website to learn more.

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