Here at HYLA Mobile, an Assurant company, we offer a white-labeled customer service function for our trade-in services. In other words, if a customer contacts one of our customers (carrier, retailer, OEM) with a question about the phone they just traded in, that question gets seamlessly shunted in our direction.

Our support is offered via phone, chat, and email, and many if not most of our support requests are received online. In fact, the number of support queries we receive via the internet is very large and continues to grow, which could lead to a problem with scale.

I recently had the opportunity to speak on the topic of data monetization at the 2020 MIT Chief Data Officer and Information Quality Symposium (MIT CDOIQ). This summit, now in its 14^th year, has long been a place for leaders in data science and analytics to share their insights regarding new technologies and trends at every scale and across every industry.

It seems like we’re just now starting to see the impact Apple’s iPhone 7 release has had on the secondary smartphone market. And yet, the latest-and-greatest iPhone is coming quickly.

Details about the iPhone 8 are still unclear, but it’s never too early to predict how the secondary market will react to the Q4 influx of used devices and trade-ins.

With consumers trading-in their mobile devices more frequently when they purchase new ones, wireless carriers, retailers and OEMs have taken notice and started to include the sale of pre-owned devices in their promotional efforts.

For customers to qualify for some of the best deals for new devices, they must know how to trade-in their old devices.

After years of collaborating with OEMs to create Google-branded Nexus devices, Google has gone the way of Apple and decided to make its own hardware. 

Since Apple and Google released their flagship hardware in September and October 2016, respectively, the debates have raged on—should you buy an iPhone 7 or a Pixel?

A mobile device trade-in program isn’t a mysterious operation that should be analyzed with guesswork or even trepidation. Such a program can indeed be scrutinized like any other transactional business process. 

Surely, your business has all the angles down when reviewing other types of store sales, expenses, employee performance and other key performance indicators (KPI).

A few weeks ago, Stephanie Atkinson offered a comprehensive overview of the trade-in deals available to consumers  lookingfor an iPhone 7 upgrade.

Unfortunately, the “free iPhone 7 with iPhone 6/6s trade-in” deals at the 4 major carriers are already done.

Mobile buyback programs are emerging as an increasingly popular win-win for service providers, resellers, and consumers. Customers who trade in their old devices receive a sizeable credit toward a new device, and service providers can recoup some of the money spent on upgrade promotions in the secondary smartphone market.