Recycling your old mobile device has never been easier, so why don’t more people do it? The highest percentage of the recycling market are cell phones, more than any other electronic material. However, in the U.S., we only recycle 10 percent of our phones, according to the Environmental Protection Agency (EPA). We have the option to do better by taking advantage of the growing eWaste industry.

Even though the iPhone is only coming up on its 10th birthday, the impact they’ve had on our lives makes it seem like these pocket-sized supercomputers are much older. But the impact goes far beyond our personal lives. Smartphones have impacted legislative discussions in the past and a new movement is making sure it happens once again.

The Right to Repair movement is calling for OEMs to provide more open access to education and parts for device repairs.

Many service providers today use trade-in and mobile phone buy backs strategies to incentivize customers financially or encourage them to donate their old phones to worthy causes.

One of the main challenges to programs like these, is being able to quickly answer a customer’s question—"how much?".

It’s especially difficult when the customer is standing right in front of one of your retail reps and a line is forming behind them.

Even in the midst of digital transformation trends, reverse logistics operations tend to start with manual processes. A small team designates specific employees for tasks that suit them, and these manual processes become tribal knowledge amongst the staff.