HYLA Blog

Q3 2021 Mobile Trade-In and Upgrade Data Trends Review Blog

Posted by Linda Serges on Nov 19, 2021 7:29:59 AM

This quarter, our collection of data reflects one of the most active times of the year: Upgrade Season. This report sheds light on top devices that have been turned in through trade-in and upgrade programs, the average trade-in value of devices, dollars put into the hands of consumers for trading in their devices, and more.

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Topics: Device Trade-in Solutions, TechTalk, 5G

Apple iPhone 13: Trade-in Promotions Will Continue To Power The 5G Supercycle

Posted by Rebekah Griffiths on Oct 19, 2021 9:08:18 AM

On September 14th,  Apple unveiled their latest lineup of iPhone devices along with new iPads and Watches. The launch saw Apple release four versions of the iPhone 13 and they are expected to hit shelves later this month with prices starting at $699. 

Many features have been updated in the iPhone 13. Key ones that stood out mattering most to consumers include longer battery life with approximately an extra daily 1.5 to 2.5 hours, more powerful processors, and camera/video improvements.  And of course, much like with the introduction of the iPhone 12, 5G is front and center as it enables a heightened user experience through more reliable internet connections, faster downloads of video, and improved streaming. 

Trade-in promotions are a key part of the iPhone 13 launch further contributing to the 5G supercycle.

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Topics: Device Trade-in Solutions, 5G

Trade-in? Mail-in.

Posted by Scott Bruce on Mar 26, 2021 1:00:00 PM

A primary benefit of trade-in is to drive customer loyalty, attract new customers, and increase sales of new devices. A convenience many do not realize during these times is that trade-in doesn’t have to be in-store, especially if it is the least desirable option. Many consumers still don’t know that it’s possible to buy a new phone, get the trade-in promotion, and then send in their old phone themselves after the new one arrives.

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Topics: Device Trade-in Solutions

Yes, You Can Still Trade in Your Broken Phone

Posted by Scott Bruce on Mar 5, 2021 9:42:11 AM

Surveys show that nearly one-third of smartphone owners currently have a cracked screen (and that they drop their phones a minimum of four times a week).  Once it’s time to purchase a new device, many smartphone owners think their damaged, old phone is beyond repair.

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Topics: Device Trade-in Solutions

2020 Mobile Trade-In Data Trends Review

Posted by Linda Serges on Feb 11, 2021 8:20:54 AM

While 2020 was a challenging year, it could have ended on a worse note for the mobile device ecosystem of carriers, OEMs, and retailers. The slowdown in retail sales in Q1 and Q2, began to improve in Q3, and according to research from Counterpoint, new smartphone sales rose 8% in 4Q over the previous quarter. And, because trade-ins and new phone sales are tightly intertwined, we saw similar trends when analyzing our Mobile Device Trade-In Data.

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Topics: Device Trade-in Solutions

New Year, New Phone? Consumers Can Still Get Great Deals

Posted by Scott Bruce on Feb 11, 2021 7:32:28 AM

Here at HYLA Mobile, an Assurant company, we usually expect a flurry of activity from about August through the end of the year as OEMs begin to unveil their new flagship phones. There are promotions around the launches and also for the holiday shopping season. We then see the activity flatten out dramatically after the end of the year as many promotions go away.

Here’s the thing—it is still a very good time to purchase a new phone. First of all, major carriers and OEMs are extending their usual holiday deals into the new year—something that we typically haven’t seen before. Customers should definitely take advantage of this now before the deals expire.

Second, those hungering for the newest and best technology still have an appreciable opportunity whether they prefer iPhones or Android phones. Apple released their latest devices just three months ago and Samsung just introduced their latest smartphones.

Samsung’s latest 5G devices; the Galaxy S21 and S21+, and S21 Ultra; boasts a super high-resolution camera, their fastest processor yet, and improved battery life.

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Topics: Device Trade-in Solutions

Designing Bots for Faster Customer Service

Posted by Chintan Shah on Jan 12, 2021 1:32:20 PM

Here at HYLA Mobile, an Assurant company, we offer a white-labeled customer service function for our trade-in services. In other words, if a customer contacts one of our customers (carrier, retailer, OEM) with a question about the phone they just traded in, that question gets seamlessly shunted in our direction.

Our support is offered via phone, chat, and email, and many if not most of our support requests are received online. In fact, the number of support queries we receive via the internet is very large and continues to grow, which could lead to a problem with scale.

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Topics: Device Trade-in Solutions

Retail for Trade-in Across Carriers, Retailers and OEMs

Posted by Paul Catalano on Dec 28, 2020 1:57:06 PM

When consumers embark on the quest to trade-in their mobile phone, they face a multitude of options regarding where and how to conduct their trade.  All trade-in programs strive to create a very simple experience for this consumer, and they all have many points in common – the customer hands over their old device, the cosmetic & functional condition is verified, and the customer receives payment in return, either in the form of store credit, gift card, or bill credits.  

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Topics: Device Trade-in Solutions

Driving Mobile Trade-ins Beyond Black Friday and the Holiday Season

Posted by Scott Bruce on Nov 19, 2020 2:49:00 PM

Specific dates in the calendar are imperative for the sale of new devices. Christmas has been a staple for years now and Black Friday has become another opportunity to encourage consumers to upgrade to the latest and greatest smartphone.

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Topics: Device Trade-in Solutions

The Importance of Trade-ins to the Apple 12 Launch

Posted by Rebekah Griffiths on Nov 5, 2020 8:05:00 AM

Apple’s recent iPhone 12 event was significant for the smartphone and secondary device market—and not just because Apple launched its first set of 5G devices—but because of the focus Apple placed on trade-ins. In fact, it was the only ancillary offering that was mentioned at any point during the event. 

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Topics: Device Trade-in Solutions

About This Blog

The HYLA Mobile blog is a place for thoughtful dialogue that will ultimately change the perception of “used” phones around the world. Visit the HYLA website to learn more.

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