This quarter, our collection of data reflects one of the most active times of the year: Upgrade Season. This report sheds light on top devices that have been turned in through trade-in and upgrade programs, the average trade-in value of devices, dollars put into the hands of consumers for trading in their devices, and more.

2020 marked a year of change for most. Not only were organizations developing new ways to cope, but people too were learning to adapt to the new normal. In the process, new habits were cultivated.  While online shopping was not a new phenomenon, the closing of retail outlets forced almost everyone to resort to shopping online. 

COVID-19 has wreaked havoc globally, taking lives and livelihoods on its path, and seriously impacting global economy. During this time, as a company and SMB, we have stayed focused on: keeping our employees and their loved ones healthy and employed, continuing to provide unparalleled service to our customers and partners and helping our first responders and fellow countrymen with our resources. Via this blog, I want to share some of the best practices in which our management team and employees collaborated to implement.

We’re living through difficult times right now. From social distancing to self-isolation, quarantining, wearing masks, using gloves while grocery shopping, and what seems like new videos daily to watch on how to wash your hands, people are doing anything and everything to stay safe. The COVID-19 pandemic has germ awareness top of mind as we are all embracing the importance of taking every possible precaution to help reduce the spread of infection and remain healthy.

The impact that coronavirus has had on the world is truly shocking. It has robbed families of loved ones, disrupted global economies and generated tremendous levels of fear and anxiety. It has most certainly affected the global mobile device industry. Since the virus emanated in China, Chinese production lines for electronic devices have been significantly disrupted – factories and retail stores have closed while authorities work fast to stem its spread.

Estimated to be worth $17 billion, the global secondary device market continues to grow. Counterpoint Research reported that worldwide sales of refurbished smartphones were at 140 million units in 2018. Though this was just a 1% growth over 2017, India realized a 14% growth of pre-owned device sales equalling 14 million units.

Software goes through an evolutionary process as dictated by Conway’s Law; with mutations occurring over time just as it does with various Italian flavors such as Spaghetti,  Ravioli, and Lasagna. Unlike the healthy Italian diet, this is not as good for software organizations. This evolution builds up constraints to the value creation process. A dynamic business landscape requires rapid changes to software to support the evolving business process. However, the expected pace is not met by the software organizations. Questions like “why does it take so long to make such a simple change” and “why is it so expensive” are not uncommon.  

HYLA TechTalk: We are continuing our ongoing series of blogs that will focus on the insights into the technology we develop and data we utilize across our analytics, trade-in, insurance and processing solutions utilized by carriers, OEMs, retailers and throughout HYLA.

HYLA manages millions of mobile devices through its reverse logistics lifecycle from collection, to grading, to maximum asset value recovery. For us to manage the process effectively and ensure that our customers get the maximum recovery value on their assets, we utilize data and information collected from our customers, vendors, various industry analysts, and mobile device buyers from over 50 different countries. HYLA collects close to 1M records of data related to mobile device pricing on a daily basis.

HYLA TechTalk: This blog is part of an ongoing series which will provide insights into the technology we develop and data we utilize across our analytics, trade-in, insurance and processing solutions utilized by carriers, OEMs, retailers and throughout HYLA.

Deep learning is an integral part of the supply chain management process here at HYLA Mobile. As an emerging technology, it’s often very difficult to get this working correctly. Moving from a working concept to a production system also tends to be quite difficult.  At HYLA, we get a lot of questions about how we make machine learning work for us, so if you’re training a machine learning algorithm for use with an application, read on for some useful information.

HYLA TechTalk: Introducing the first of many blogs to come which will provide insights into the technology we develop and data we utilize across our analytics, trade-in, insurance and processing solutions utilized by carriers, OEMs, retailers and throughout HYLA.

Recently, here at HYLA Mobile, our team pushed forward and got the entire trade-in and processing platform into Amazon Web Services (AWS).